#StayStafe

Covid-19 Announcement

As a part of the effort to contain the spread of COVID-19, the Greek government has issued a decision to keep all seasonal hotels closed for the month of April. Our team is in full support of this prudent measure, which is aimed at ensuring the safety of both guests and staff. 

At this point in time, we encourage you all to stay home and stay safe. Nevertheless, we will be offering re-booking flexibility and cancellation waivers for all online reservations, so we do encourage you to keep your reservations for the 2020 season. 

Change in Hotel's Standard Cancellation Policy for this Season: 

Super Flexible: The guest can cancel free of charge up to 3 days before arrival. No prepayment needed. 

*The guest will be charged the total price of the reservation if they cancel within the 3 days before arrival. 
If guest doesn't show up they will be charged the total price of the reservation. 

For online reservations with arrival date prior to May 15th 2020: 

  • Eligible to modify the dates of your stay without any fees as well as a free room upgrade upon availability
  • Modified reservations are exempt from rate difference if rates are higher during new selected period (this exemption does not apply for High Season: July – August)
  • Cancel your stay and receive a full refund of your booking

For online reservations with arrival date between May 15th 2020 – June 1st 2020

  • Eligible to modify the dates of your stay without any fees as well as a free room upgrade upon availability
  • Modified reservations are exempt from rate difference if rates are higher during new selected period (this exemption does not apply for High Season: July – August)
  • In case of refundable reservations, guests have the ability to cancel free of charge up to 24 hours prior to arrival date 

For online reservations with arrival date between June 1st 2020 – October 30th 2020

  • All reservations are eligible for modification of the dates of your stay without any fees apart from the rate difference according to period
  • In case of refundable reservations, guests have the ability to cancel free of charge up to 3 days prior to arrival date 
 
Please note: If you have made a reservation through a tour operator or an online travel agency, please contact your provider for further assistance. 

Health & Safety 2020

The well-being and safety of our guests is our top priority. We will be adopting new measure to ensure you feel safe and at ease. Our staff will strictly follow the advice and recommendations from health and government officials, both nationally and globally. 

Our management team is currently preparing the following control measures: 

  • More frequent cleaning of public spaces and surfaces
  • Regular disinfection of door handles, elevator control panels and credit card terminals 
  • Stations for hand disinfection in various locations of the resort 
  • Increased focus of hand hygiene for all staff members
  • Staff member training based on CDC & WHO guidelines 
  • Updated instructions and procedures for all team members on general hygiene standards 
  • Changes to all food and beverage services in an effort to mitigate risk of contamination  
  • Exemptions from room service charges and changes in existing buffet-style dining 
  • Changes to housekeeping services - decorative throws and pillows to be removed from rooms

What can you do on your end to protect yourself?

  • Wash your hands frequently or use our dispensers with hand sanitizer
  • Cough into a paper towel that you throw away and then wash your hands 
  • If you do not have a paper towel, cough in your elbow to prevent air droplets from spreading
  • Avoid touching your face: eyes, nose and mouth
  • Maintain social distancing 
  • Avoid handshakes and hugs


Thank you for your cooperation and understanding.